You can amend or cancel your order as long as it has not been dispatched. We would recommend you check your order before placing it to avoid any issues.
We do not currently offer a collection service. Your only way to receive an order will be via post.
Generally, our thobes are measured by length and chest sizes. Please take a look at our Size Guides for more information or use the Size Calculator on the product page. If you require any assistance, please feel free to contact us.
Most of our XXL and XXXL thobes are only available in the longer lengths (from size 60 onwards). If you require a thobe in a shorter length, you can always purchase a longer length (e.g. Size 60) and get it shortened/adjusted by a tailor (usually at a small cost). Please check with a tailor before placing your order. We cannot refund a thobe once it has been altered.
If the thobe fits perfectly but it is slightly longer than your preference, then your easiest (and cheapest) option may be to get it adjusted by a tailor. This is because the next size down might end up being too short whereas getting it adjusted will be specific to your preference. If you are unable to do this, then you can purchase a thobe that is shorter in length and return the original one for a refund. Please note if you decide to get your thobe altered, it cannot be returned for a refund.
Yes. Gift Wrapping is available at an additional cost. You can add gift wrapping to your order within each product page or at checkout. If you cannot see this option, please get in touch via email.