Delivery timescales will vary depending on the delivery option you pick:
- Express delivery usually arrives between 1-3 working days once dispatched.
- Standard delivery usually arrives between 2-5 working once dispatched.
- Special (Guaranteed) Next Day delivery will arrive before 1pm the next working day
Please note both Express and Standard delivery options are not guaranteed services and so can sometimes experience delays.
🚚 We aim to dispatch Special Delivery orders on the same working day (Mon - Fri) if the order is placed before 12pm. During busier periods, please allow up to 3 working days for all orders to be dispatched.
Delivery cost will vary depending on your order. You will be notified of the cost of delivery at checkout prior to making any payment.
Any orders that qualify for the Free Delivery promotion will be sent via Standard Delivery. If you decide to make a return, you are no longer eligible for the Free Delivery promotion. Therefore, any associated delivery costs that House of Thobes incur will be deducted from any refund.
- Please note that a delivery aim does not guarantee delivery within the suggested time frame. Only Special Delivery is a guaranteed service offered by Royal Mail.
- Orders sent via Express and Standard delivery are protected upto £50 for loss or damage whilst orders sent via Special Delivery are protected upto £500 for loss or damage.
- Compensation (for all delivery options) can only be applied for via the courier. Although, we will assist you with this process, we cannot be held responsible for unpaid compensation or an inability to recover lost items.