Delivery Information

UK Delivery

Delivery timescales will vary depending on the delivery option you pick:

  • Express delivery usually arrives between 1-3 working days once dispatched.
  • Standard delivery usually arrives between 2-5 working once dispatched.
  • Special (Guaranteed) Next Working Day delivery will arrive before 1pm the next working day
    (once dispatched)

    Please note both Express and Standard delivery options are not guaranteed services and so can sometimes experience delays.

    🚚 We aim to dispatch Special Delivery orders on the same working day (Mon - Fri) if the order is placed before 12pm. During busier periods, please allow up to 3 working days for all orders to be dispatched.

Delivery cost will vary depending on your order. You will be notified of the cost of delivery at checkout prior to making any payment.

Any orders that qualify for the Free Delivery promotion will be sent via Standard Delivery. If you decide to make a return, you are no longer eligible for the Free Delivery promotion. Therefore, any associated delivery costs that House of Thobes incur will be deducted from any refund.

  • Please note that a delivery aim does not guarantee delivery within the suggested time frame. Only Special Delivery is a guaranteed service offered by Royal Mail.

  • Orders sent via Express and Standard delivery are protected upto £150 for loss or damage whilst orders sent via Special Delivery are protected upto £750 for loss or damage.
  • Compensation (for all delivery options) can only be applied for via the courier. Although, we will assist you with this process, we cannot be held responsible for unpaid compensation or an inability to recover lost items.

International Delivery

We offer worldwide delivery to many countries outside of the UK via Royal Mail (or it's delivery partners). The cost of delivery can vary from country-to-country and is also dependent on the total cost, weight and size of the order. You will be notified of the delivery cost at checkout prior to submitting your order. If you cannot find your destination country at checkout, please get in touch via email:

International Delivery to:

  • European Countries has a delivery aim* of 3-7 working days once dispatched
  • North America (excluding the USA), South America, Africa, the Middle East, the Far East and South East Asia
    has a delivery aim* of 6-10 working days once dispatched
  • USA has a delivery aim* of 5-9 working days once dispatched

*Please note that a delivery aim does not guarantee delivery within the suggested time frame. There can be delays in your orders being delivered for various reasons.

Please allow up to 5 working days for your order to be dispatched especially during busier periods.

We may not be able to ship certain products such as fragrances to your country. Please get in touch via email prior to purchasing any types of fragrances.

  • Usually most orders do not incur any additional taxes or charges. However, we cannot be held responsible if the courier (or destination government) decide to impose any additional taxes or charges on your order.
  • International orders are protected up to the cost of £50 for loss or damage unless stated otherwise. This compensation must be claimed from the courier. We cannot be held responsible for lost or damaged items.
  • If you refuse to pay a customs charge and your order is returned to us, we reserve the right to reject the return and no refund will be issued.
  • It is your responsibility as the customer to find out if certain products are allowed to be sent to your country.
  • If you are benefitting from a "FREE DELIVERY" promotion, your order will be sent via the cheapest possible option and so may not be protected for compensation for the full amount of your order.